Keeping you and our staff safe is our top priority. Here is how we are doing it:
Before your survey
When you book, we will ask if anyone in your home:
- has Covid-19, or is showing any symptoms
- is shielding or vulnerable
- has been asked to self-isolate
Your Inspector will also call ahead on the day of your appointment to see if anything has changed.
During your survey
Our Inspector’s follow the latest guidance and will:
- wash or sanitise their hands before entering your home – and will sanitise them at regular intervals during the appointment
- wear face masks
- wear disposable gloves
- keep at least two metres away from you at all times
How you can help us keep everyone safe
- Where you can, please open doors and windows to ensure good ventilation while our Inspector is in your home
- If possible, please ask everyone in your home to stay in another room while the Inspector is working OR if not possible, keep at least two meters away from them, at all times
- Please let us know in advance if anyone in your home has Covid-19 symptoms in the two weeks before we visit OR has been asked to self-isolate for any reason